The Influence of Price Perception, Store Atmosphere, and Customer Experience on the Purchase Decision of Mixue Drinks on Jalan Sisingamangaraja, Medan Amplas

Authors

  • Ramadhan Lugu Universitas Muslim Nusantara Al-Washliyah
  • Rukmini Rukmini Universitas Muslim Nusantara Al-Washliyah
  • Yayuk Yuliana Universitas Muslim Nusantara Al-Washliyah
  • Melissa Zuraini Hasibuan Universitas Muslim Nusantara Al-Washliyah
  • Muhammad Rizaldy Wibowo Universitas Muslim Nusantara Al-Washliyah

DOI:

https://doi.org/10.62951/ijbmir.v2i4.166

Keywords:

Customer Experience, Mixue drinks, Perception, Purchas Decisions, Store Atmosphere

Abstract

This research aimed to examine the influence of price perception, store atmosphere, and customer experience on purchasing decisions for Mixue drinks on Jalan Sisingamangaraja Medan Amplas. The population consisted of Mixue customers in the area, with 85 respondents selected using random sampling based on the Slovin formula. Data were analyzed using multiple linear regression with SPSS 25.0. The regression equation derived from the analysis was Y = 5.836 + 0.144 X1 + 0.130 X2 + 0.473 X3 + e, where X1 is price perception, X2 is store atmosphere, and X3 is customer experience. The F value of 5.836 exceeds the F table value of 2.716, indicating that these three variables collectively influence purchasing decisions. Individually, price perception (X1 = 2.288), store atmosphere (X2 = 2.820), and customer experience (X3 = 2.778) all had significant effects, as their t values were greater than the t table value of 1.664. The coefficient of determination (R2) value of 0.570 shows that these three factors together explain 57% of the variation in purchasing decisions for Mixue drinks.

References

Aji, S. (2020). The influence of service quality on customer satisfaction in the automotive industry. Journal of Management and Business, 12(1), 45–60.

Arifin, D. A., Rahmat, M., & Tumanggor, M. B. (2024). The influence of excellent service and librarian competence on user satisfaction at the University of North Sumatra Library. Journal of Management Pearls, 9(2), 211–227. https://doi.org/10.51544/jmm.v9i2.5594

Arifin, Z. (2020). Development of small and medium enterprises in the service sector: Case study of automotive workshops. Journal of Economics and Business, 15(2), 123–135.

Barney, J. B. (2020). Gaining and sustaining competitive advantage (4th ed.). Pearson.

Cahyono, E., Prasetyo, B., & Sari, D. (2020). Service attribute indicators in improving service quality. Journal of Management and Service Quality, 12(1), 45–60.

Darojat, I. (2021). Analysis of the influence of tourist attractions and service quality on the interest in repeat visits with visitor satisfaction as an intervening variable (Study on Citra Raya Water World). Dynamic Management Journal, 5(1), 23–37. https://doi.org/10.31000/dmj.v5i1.4101

Fadli, M. (2023). The influence of service attributes on customer satisfaction in automotive workshops. Journal of Marketing Research, 9(1), 34–50.

Farida, J. (2021). Integrated approach service management. Bogor: Ghalia Indonesia.

Hajar, A., & Sukaatmadja, A. (2019). Indicators of company excellence. Unud Management E-Journal, 5.

Kotler, P., & Armstrong, G. (2018). Principles of marketing (17th ed.). Pearson.

Kotler, P., & Keller, K. L. (2019). Marketing management (13th ed., Vol. 1). Jakarta: Erlangga.

Kotler, P., & Keller, K. L. (n.d.). Marketing management (15th ed.). Pearson Education.

Naufal, M. (2018). Marketing strategy in retail industry. Jakarta: Salemba Empat Publisher.

Nawar, J., Rukmini, R., Safina, W. D., & Hidayat, T. (2022). Percentage of the role of organizational commitment, job satisfaction, and organizational culture in improving employee services at the North Sumatra Province TPH Service. AKMAMI Journal (Economic Management Accounting), 3(3), 642–654.

Nugraheni, Y., & Wiwoho, G. (2020). The influence of brand image and perceived quality on customer satisfaction and repurchase intention (Study on Sophie Paris members at BC Laelatul Qomar Kebumen). Putra Bangsa College of Economics Journal.

Pramesti, B. A., & Waluyo, H. D. (2020). The influence of brand image and customer value on repurchase intention through customer satisfaction. Journal of Business Administration, Diponegoro University.

Ramadani, N. A., Hidayat, T., & Sembiring, Z. (2021). The influence of product attributes on competitive advantage at Aroma Bakery and Cake Shop Lubuk Pakam. Bisnis-Net Journal of Economics and Business, 4(2), 22–38. https://doi.org/10.46576/bn.v4i2.1694

Riyanto, & Hatmawan. (2020). Quantitative research methods: Research in management, engineering, education, and experiments. Sleman.

Wibowo, R. (2021). The influence of service attributes on consumer satisfaction in the automotive industry. Journal of Marketing Research, 8(3), 75–89.

Yulianto, R. T., & Ramadhona. (n.d.). Analysis of the influence of package delivery service quality on customer satisfaction at PT Pos Indonesia (Persero) (Case study of Telkomsel’s). [Incomplete reference – please add journal name, volume, and year if available].

Downloads

Published

2025-10-25

How to Cite

Ramadhan Lugu, Rukmini Rukmini, Yayuk Yuliana, Melissa Zuraini Hasibuan, & Muhammad Rizaldy Wibowo. (2025). The Influence of Price Perception, Store Atmosphere, and Customer Experience on the Purchase Decision of Mixue Drinks on Jalan Sisingamangaraja, Medan Amplas. International Journal Business, Management and Innovation Review, 2(4), 12–24. https://doi.org/10.62951/ijbmir.v2i4.166